GTO News

April 25, 2023

It’s National Telephone Day

“Mr. Watson – come here. I want to see you.” In 1867, Alexander Graham Bell spoke these words to his assistant via the first phone call ever placed.  How could Mr. Bell have ever imagined how far we’ve come 156 years later?!

The invention of the telephone linked people in a way that had never happened before.  On National Telephone Day, we celebrate the humble but heroic beginnings of a worldwide shift in how we communicate. From party lines to online chats, the telephone paved the way for instantaneous global communication.

GTO Upcoming

Fast Break

Time Out!! Fast Break is a brief, bi-weekly segment highlighting a system update or feature.  Today Kory shows you how to quickly and easily add, alter, or delete employees from your record.

Check for Fast Breaks on the GTO community forum.

GTO Coach & Go

Refresh your system skills by reviewing the online library of GTO Coach & Go tutorials on our GTO YouTube channel.

Destination Dispatch

This week the DD team will sit down with Rachel Funel from Visit New Orleans to chat about group itineraries in NOLA.

New Orleans Bourbon St

Join us live at 2:00 EST on YouTube, LinkedIn, and Facebook.

Interested in a different destination?  We highlight more than 30 of your favorite places on the GTO YouTube channel.

Office Hours

The spring travel season is here – and that means long days and little downtime for you! To help reduce your workload, we are temporarily suspending scheduled GTO office hours.

Beginning Monday, March 13th, we’ll skip the scheduled meeting times so you can focus on your business.

Office Hours

However, support is still available!  Any new supplier or help desk requests can go directly to Help@GTONetwork.comBe sure to put the word HELP in the subject line.

If you have other onboarding questions, please email

Office hours will return once the busy season slows – we’ll keep you posted!

Social Shout Out!

GTO News

Follow us on social media!  Like our Facebook page, connect with us on LinkedIn, and subscribe to our YouTube channel.

Spotlight Your Travel Expertise as a GTO Beacon Blogger

Spotlight your group travel planning expertise and join the GTO community as a Beacon Blogger.  It’s a simple and efficient way to increase visibility and connect with the travel industry.


Check for Updates

GTO Updates

New Procedures for Unresponsive Suppliers

The GTO Accuracy Guru team works tirelessly to ensure you have the most current supplier information.  However, there are times when even our best efforts don’t get a response.

Here’s how we’re handling it:

  1. You request a supplier.
  2. The Accuracy Guru team creates a new supplier in the GTO system or tries to contact the supplier for updated pricing within 24 business hours.
  3. If there is no response, the team follows up every 3 days for 21 days via phone, email, and voicemail.
  4. If there is still no response after 21 days, the request will be moved to “unresponsive status” and you will be notified via email.
  5. Once moved to unresponsive, the supplier request is closed.

If you have information for the supplier or still require their information for an active proposal, please submit another request.  We will then continue to try to connect with the supplier periodically for another 21 days.

Community Forum

Don’t forget to check the Community Forum for system updates, advice, and more!  Check the My Apps tab in GTO.


We have an easy way for you to submit a Help Desk request!  Just send an email to and BE SURE TO PUT THE WORD HELP IN THE SUBJECT LINE.  This will automatically create a ticket and will email you updates as your ticket is being worked on.

Must Read

Practice Responsible Tourism

Supplier Updates

There’s a new way to get the latest supplier updates.  GTO community members can simply click the link below for the most current products and pricing.

Most Recent Supplier Updates

Industry News

MSC Meraviglia’s Brooklyn Debut Adds Year-Round New York Cruise Option

Examining ChatGPT and Generative AI’s Impact on the Travel Sector

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